website logo
TexAu CommunityWebsite
⌘K
🎬Introduction
🔐Account Setup & Security
📂Data Processing
⚙️Automation Store
🏗️Workflow Builder
⌚How Scheduling Works
🛡️Proxies
🔌Integrations
🛠️Troubleshooting
🤔FAQ
🦾Support & Community
🎓Guides & Tutorials
Docs powered by archbee 

Desktop App F.A.Q



Document image


TexAu Desktop App

What are the minimum system requirements needed to run TexAu Desktop App?

Any Machine with 4Go RAM or more.

Where Do I Download The Latest Version For My Computer?

Document image


From our website here:

TexAu Desktop App | Run automation in your computer without proxy

Windows:

Download TexAu Desktop App for Windows | TexAu

Intel Macs:

Download TexAu Desktop App for MacOS | TexAu

M1 Macs:

Download TexAu Desktop App for MacOS M1 | TexAu

How do I update the Desktop App?

You can download and install the current version on your computer. Alternatively, you can also update the app from the auto-update menu:

Document image


What happens if my laptop is off?

All running or scheduled automation will pause until you wake up your machine or relaunch the app after reboot.

If you didn't schedule your automation, it will pause and continue after sleep or reboot/relaunch with a delay. This delay will factor in the time the app was off.

If you schedule automation, it will start on the following schedule after restarting the app or when the machine wakes from sleep.

I can't launch the Mac OS X Desktop App after installation. What should I do?

💡 The following process won't be necessary anymore after introducing the TexAu Desktop App in the Apple App Store in September 2021.

After dragging the app to the Application folder, double-click on it to open it.

It will display that the app is unauthorized and show a security warning.

This is normal because the app is unsigned.

No, the app hasn't got any malware. An unsigned app means that the software maker hasn't gone through the steps to be active in Apple's developer program, which costs $99 per year and obtains a cryptographic certificate.

Just do the following steps below:

After double-clicking the app icon to launch it, go to System Preferences, then Security & Privacy, General, Allow Apps Downloaded From The Internet. Finally, click Open Anyway. Done.

Document image

Document image

Document image


Open a Mac app from an unidentified developer

Safely open apps on your Mac

I cannot launch or install the Windows Desktop App. What should I do?

Deactivate your Anti-Virus temporarily for the time of the installation process, then reactivate it.

I bought a brand new laptop or want to install or deactivate an old machine so I can reinstall TexAu on the new machine. What can I do?

Easy: log off the old machine Desktop App first. Then reinstall the new device and log back in.

Otherwise, don't hesitate to contact support. We will allow the installation on a new machine and deactivate the old one.

Later on, there will be a self-service option to deactivate the license yourself on the old machine remotely. Be patient, please.

Updated 03 Mar 2023
Did this page help you?
Yes
No
PREVIOUS
How to Avoid Processing Duplicate Contacts In Your Campaigns?
NEXT
Various Questions
Docs powered by archbee 
TABLE OF CONTENTS
TexAu Desktop App
What are the minimum system requirements needed to run TexAu Desktop App?
Where Do I Download The Latest Version For My Computer?
How do I update the Desktop App?
What happens if my laptop is off?
I can't launch the Mac OS X Desktop App after installation. What should I do?
I cannot launch or install the Windows Desktop App. What should I do?
I bought a brand new laptop or want to install or deactivate an old machine so I can reinstall TexAu on the new machine. What can I do?